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Cancellation Policy

If one wishes to cancel his/her/their order, the request should be made before the order gets dispatched, within 24 hours of placing the order. If the product is within transit, the cancellation will not be allowed. For a complete refund, the cancellation should be acknowledged and permitted by the concerned team. 

Cancellation of order shall be made through the mail with Subject: " Cancellation Request" and sent to, in the following format; 

  • Order ID:
  • Cancellation Reason:
  • Refund Account Details:

Cancellation shall be initiated only after a formal order cancellation request received at

Cancellation and refund can only be requested in case of service failure. The concerned team will evaluate if an order qualifies for a refund, and the decision of the management will be final. The refund amount in no circumstances can exceed the amount paid by the customer. Deep Roots is not liable for any loss or claim beyond the amount paid by the customer. 

Deep Roots holds full authority to change the cancellation policy from time to time to provide a better shopping experience. The customer is requested to read the updated policy before placing an order to avoid miscommunication or confusion.

Any discounted or exempted amount can not be claimed for refund.

In all matters concerning cancellation, Deep Roots shall have the deciding hand.

If you have any questions/comments about our Cancellation Policy, please email us at A customer representative will be more than happy to assist you with any doubt or query.