Deep Roots continuously works towards providing its customers with a pleasant experience. Each policy formulated while keeping the interest of its customers in mind. Kindly read all the information provided in this policy for a smooth and pleasant online shopping experience with Deep Roots.

Deeprootsnatural.com is an online shopping portal that sells beauty and skincare products at affordable prices. Each product is tested and verified by the concerned team. Although, during transit and delivery, some problems can occur. In such rare scenarios, the customer should follow provided rules and guidelines for a smoother and pleasant online shopping experience with Deep Roots. 

If an issue falls under these following criteria, a customer can take help from team of customer representatives for a satisfying solution;

• Received a damaged product 
• The item missing from the delivery box, and the safety seal of the box is broken
• Received a different item from what has actually been ordered(difference in colour, size, design, or the entire item)
• The product is not received by the customer or anyone in their home.

In case any such issue occurs while receiving the product, kindly contact the customer representative team immediately within 24 hours of receiving the product. Customer can contact Deep Roots through email at info@deeprootsnatural.com, in the given format;

Subject: Replacement Request (Order ID) 

In the Email Body:

Order Id:

Customer Name:

Delivery Address:

Contact Number:

Reason for Replacement:

How to Return an Item?

In order to make sure that the returning product reaches the Deep Roots warehouse on time and safely, follow these tips and guidelines. Ignoring these tips and guidelines may cause problems like delay in refund or rejection of a request. 

1. Kindly pack the item in appropriate packaging, specifically in the original packaging of the product
2. The customer needs to clearly mention order ID, Name and Address under the packaging
3. On the front side of the package, the customer needs to mention the recipient address and Order ID
4. Make sure the item is clean and safe with its original tags, labels, documents, and barcodes intact within the package
5. Return the product through a logistics company that gives the customer a tracking id for easy tracking. Tracking id is also important to make sure the product reaches the warehouse safely. 

The information and recipient address that a customer needs to mention on the package;

Deep Roots, Khasra No 23, Gurukul Industrial Estate, PO Amarnagar, Sector 38, Faridabad, Haryana - 121003. INDIA, 

Contact Number: 9319943338

(Order ID)

Guidelines and Rules for easy returns and replacement

Deep Roots has formed certain guidelines and rules for returns and replacements. Each guideline and rule is laid to prevent confusion, miscommunication, or fraud. Also, to make sure a smooth and pleasant customer experience. 

Kindly follow the given guidelines and rules for easy returns and refunds. 

• Customers can return the item through any trustable delivery logistics of their choice. 
• Courier charges to return the item will not be refunded by Deep Roots
• For a successful return and replacement, the customer needs to make sure the item is unused and clean in the original delivery box
• The product should have all its original packaging, labels, barcode, and tags intact. Otherwise, it will get rejected by the concerned team at Deep Roots. 
• Make sure to mention the accurate Deep Roots warehouse address on the package
• In case of a decrease in the price of a product; after receiving or placing the order. The customer can not apply for a refund or any consolation.
• Request for return and replacement should be through the given email address; support@deeprootsnatural.com 
• It entirely depends on the concerned team of Deep Roots to accept or reject the request for return or replacement on the basis of rules and guidelines
• Kindly do not return the product before getting an acknowledgement of request from the concerned team
• Any discounted or exempted amount can not be claimed for a refund
• In case of any misinformation or possibility of wrongdoing, Deep Roots can reject the request for return, replacement or refund. Deep Roots can also take necessary steps under the legal system to avoid future mishappenings
• If a replacement of the product is unavailable only then, Deep Roots will refund the paid amount to the customer
• Under no circumstances, the customer will get more than the actual amount paid. 
• Once the 24 hours window is closed, Deep Roots  will be no longer liable to pay or replace the item in any circumstances. 

For further doubts and query, contact us;

Email: support@deeprootsnatural.com